About These Terms And Conditions

In these Terms and Conditions "we" and "us" mean CTC Communications Pty Limited ABN 15062365351of Unit 11-44 Abel St, Jamisontown NSW, 2750 Australia, and "you" means you the customer.

 

These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

 

Pricing

We primarily sell and ship Products to Australia. We will only make deliveries outside of Australia when we obtain a quote for shipping to your country.

 

Legal Capacity To Transact

If you are under the age eighteen (18) years you cannot place orders with CTC Communications.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

Should CTC Communications suffer any damage or other losses as a result of a transaction entered into by a minor, CTC Communications reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with CTC Communications.

 

Placing Your Order

You may place an Order by filling in the Order Form on the CTC Communications Web Site and clicking the "Submit My Order" button.

When you place your Order, we will issue you with an Order Number. We will do this by email.

 

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.

Information contained on the CTC Communications website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products, however CTC Communications will make every effort to supply Products to you.

There may be situations where a stocked item is not available after you submit your purchase. In such case you can either wait for the product to come into our warehouse or we will refund your money in full.

 

We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email, however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. CTC Communications and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

 

Payment Methods And Processing

CTC Communications currently accepts Purchase Order, Cheque, PayPal, Direct Deposit, Visa, MasterCard and American Express only.

 

Payment processing will not begin until we receive all the information we need.

 

Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding NSW Public holidays.

 

We process credit card and PayPal payments after you click the "Submit My Order" button.

 

Where you pay by Direct Deposit you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation.

 

For credit card and PayPal payments we will email a tax invoice to you with your Order Confirmation. Where you pay by BPAY a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.

 

Paypal and Credit Card orders may include a Surcharge but this will be visible prior to checkout.

 

Please Note:

• We are unable to accept credit cards issued by banks outside of Australia.
• Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
• You may be required to provide further identification for additional security reference checks.

 

GST - Goods and Services Tax

CTC Communications purchases include GST unless otherwise stated on a Product listing. Please Note that the GST will be displayed once you log into our store.

 

Prices

CTC Communications always seeks to list Products with the most competitive prices.

CTC Communications reserves the right to change prices for Products displayed at CTC Communications at any time.

 

MRRP - Manufacturer’s Recommended Retail Price

The MRRP is the sale price suggested by the manufacturer or distributor of merchandise.

• The Manufacturer's Recommended Retail Price (MRRP) is not mandatory, although manufacturers and distributors may suggest that retail outlets maintain a price within the range of their suggestion.
• In cases where a product is an exclusive offer available only on CTC Communications, MRRP may indicate the retail price of a product with similar features and specifications.
• In some cases, an MRRP price may be provided by a manufacturer who manufactures and supplies on the foreign market. In these cases, the suggested retail price (usually a US dollar amount) is converted to the Australian dollar rate that prevails at the time of listing.
• Customers should note that the MRRP is the applicable indicative price at the time of listing, and may not reflect current market conditions.
• Customers are encouraged to compare prices via comparative price shopping engines online and through various other means in order to find the best deal. MRRP is not the same as ‘street price’ - Street Price can be broadly defined as the price at which the item actually sells in the free market.
• CTC Communications is committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.

 

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.

When your Order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.

 

Delivery Of Your Products

Delivery time takes up to 1 working day from the date your payment is received.

 

 Please note that Direct Deposit payments take 1-2 business days to process.

 

CTC Communications makes every effort to deliver your Product according to the estimated delivery times provided by CTC Communications at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us via email info@ctccommunications.com.au

 

We encourage you to visit the "Your Account" section on our website to view the delivery status of your Products.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all Products will pass to you on delivery.

 

"Your Cart" -

"Your Account" with CTC Communications has a bonus facility. You may only use bonus points in "Your Account" as detailed here.

 

Under your Cart

1.     Any Bonus points will be displayed on the Bonuses tab.

2.     Where the payment due on a Product (or Products) is less than the total of the Bonus in "Your Cart", you retain the future use of any unused Bonus Points to apply towards any future Product payments;

3.     In the event that you do not have sufficient Bonus Points for full payment of the Product, and where you hold any Refund Credits in "Your Cart", they must be applied towards the outstanding balance due on the Product; and

4.     In the event that you have insufficient Bonus Points and/or you have insufficient (or no) Refund Credits in "Your Cart", you must pay the balance of the payment due on the Product by PayPal, BPAY, Visa, MasterCard or American Express.

"Coupons"

CTC Communications in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers.

Coupons can only be used towards the payment of Products on our website.

Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. CTC Communications will determine the content of Terms and Conditions governing Coupons in its absolute discretion.

Where a Coupon is used towards the payment of a Product (or Products):

1.     There may be an outstanding balance due on the Product; and

2.     Where you hold any Bonus Points within "Your Cart", they must first be applied towards any outstanding balance due on the Product; and

3.     In the event that you have insufficient (or no) Bonus Points in "Your Cart", and where you hold any Refund Credits within "Your Account", they must then be applied towards any outstanding balance due on the Product.

4.     In the event that you have insufficient (or no) Bonus Points and/or Refund Credits in "Your Cart", you must thereafter pay any outstanding balance due on the Product by PayPal, BPAY, Visa, MasterCard or American Express.

"Refunded Credits"

Under the CTC Communications Limited Warranty we may credit "Your Cart" with a Refund Credit from time to time. CTC Communications will only provide Refund Credits under the Terms and Conditions detailed under "Your Rights To Return A Product".

Where "Your Cart" holds Refund Credits and you place an Order for a Product or Products:

1.     Any (applicable) Coupon and/or Bonus Points that may be in your in "Your Cart" credit facility must first be applied towards payment of the Product (or Products);

2.     In the event that (any applicable) Coupon and/or Bonus Points are insufficient for full payment of the Product (or Products), you must apply your Refund Credits towards the outstanding balance due on the Product (or Products); and

3.     Where any outstanding balance due on a Product (or Products) is less than the total Refund Credits in "Your Cart", you retain the future use of any unused Refund Credits to apply towards any future Product payments; or

4.     In the event that you have insufficient Refund Credits to apply towards the outstanding balance due on the Product (or Products), you must pay any remaining outstanding balance due on the Product by PayPal, BPAY, Visa, MasterCard or American Express.

You can only request to redeem the full amount of your Refund Credits held in "Your Cart". To redeem your Refund Credits contact Customer Service service@ctccommnications.com.au We will only redeem Refund Credits by a cheque sent to your mailing address.

 

Your Rights To Return A Product

No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.

Dead On Arrival Products - "DOA"

A CTC Communications Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.

A CTC Communications Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.

Refunds will only be offered where a replacement Product cannot be provided.

 

Where CTC Communications has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of CTC Communications.

If the Product is deemed by Customer Services NOT to be DOA, CTC Communications may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.

When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.

When a refund is given, the returned DOA Product becomes our property.

 

CTC Communications reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, CTC Communications  will impose a $35 handling and administration fee.

 

Product Problems After Delivery

If your item arrives DOA (Dead On Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, CTC Communications will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merits.

Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days from dispatch.

 

We will make arrangements with you for the return of the Product.

The delivery time for replacing the Product will be the same as stated for the original Product.

Replacement Products are provided with the same Warranty as the returned Product.

 

Return Authorisation Number - A Must Have

A Return Authorisation Number (RAN) is required for both replacement Products and refunds.

Where Customer Service has provisionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products cannot be returned without a RAN. The Product should be returned to CTC Communications within 30 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.

 

Organising the Return of DOA Products

DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.

Where you received a DOA Product by Australia Post eParcel, Customer Service will email you a PDF docket containing a RAN which you must affix to the Product. You must then leave the Product at any Australia Post Office.

Where you have received a DOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.

 

When a Replacement Product is arranged:

• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
• The delivery time for the replacement Product will be the same as stated for the original DOA Product.
• Replacement Products are provided with the same Limited Warranty as the DOA Product.

When a Refund is arranged:

• Refunds include all shipping and associated costs for the DOA Product.
• No refund will be given to you until CTC Communications has received the DOA Product from you.
• Refunds will be issued by cheque or a credit to "Your Cart" with CTC Communications. Where a credit is organised for "Your Cart" you have the option of cashing-out "Your Cart" at any time.

Some Products - Manufacturer Only Warranty

Some Products sold through CTC Communications are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.

For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, CTC Communications will replace the item or issue a refund of your purchase price for that item.

Computer Hardware - Exclusions and Limitations

CTC Communications is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are not covered under any CTC Communications warranty.

In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, CTC Communications will not be responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with CTC Communications Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. CTC Communications specifically does not represent that it will be able to repair any Product under warranty or make a Product exchange without risk to or loss of programs or data.

Where a computing Product needs to be returned to CTC Communications for replacement or a refund, CTC Communications will in no manner whatsoever be responsible for any data you may leave on the computing Product.

 

Our Liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

 

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other CTC Communications Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other CTC Communications Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

 

Credit Card Fraud

Whilst CTC Communications employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, CTC Communications will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner. We use a Fraud Facility to check credentials of Credit Cards and use every effort to ensure your details are confidential and secure.

 

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of CTC Communications. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in CTC Communications for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option CTC Communications, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

CTC Communications reserves the right to change the Terms and Conditions of sale at any time.

 

No CTC Communications employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

 

Force Majeure

CTC Communications shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of CTC Communications, and CTC Communications shall be entitled to a reasonable extension of time for the performance of such obligations.

 

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.